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Nicola Millard

Nicola Millard, Principle Innovation Partner, BT Business

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25 Tips to Make Your Telesales People More Productive

25 Tips to Make Your Telesales People More Productive

10 Best Practices to Improve Customer Service Live Chat

10 Best Practices to Improve Customer Service Live Chat

20 Predictions for the Contact Centre of the Future

20 Predictions for the Contact Centre of the Future

2020 vision: What will the call centre look like in ten years’ time

2020 vision: What will the call centre look like in ten…

NetEasy: The latest Metric for your Contact Centre

NetEasy: The latest Metric for your Contact Centre

How to Calculate Customer Effort

How to Calculate Customer Effort

4 Key Objectives to Improve Productivity and Customer Experience

4 Key Objectives to Improve Productivity and Customer…

It’s Not Empowerment Unless You Trust People

It’s Not Empowerment Unless You Trust People

The Future of Voice in the Contact Centre

The Future of Voice in the Contact Centre

The Contact Centre of 2020

The Contact Centre of 2020

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8×8 Enters a Strategic Partnership With ULAP

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Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports