Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Contact Centre of the Future (2013)

Published On: 6th Aug 2026 10:04

In this webinar we will be presenting 10 predictions for the future of the contact centre.

What will the contact centre of the future look like? How is it likely to change over the next 10 years?

Topics Discussed

10 predictions for the future contact centre
The latest technology
Developments in social media
Cloud contact centres and beyond
Mobile applications

The customer journey
Automation
Top tips from the audience
Interactive questions and answers

Panellists

Dr Nicola Millard

Customer Experience Futurologist – BT

Mike Murphy

Interactive Intelligence

Jonty Pearce

Call Centre Helper

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