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Recorded Webinar: Contact Centre of the Future (2013)

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Written by Jo Robinson

In this webinar we will be presenting 10 predictions for the future of the contact centre.

What will the contact centre of the future look like? How is it likely to change over the next 10 years?

Topics Discussed

  • 10 predictions for the future contact centre
  • The latest technology
  • Developments in social media
  • Cloud contact centres and beyond
  • Mobile applications
  • The customer journey
  • Automation
  • Top tips from the audience
  • Interactive questions and answers

Panellists

Dr Nicola Millard - Headshot
Customer Experience Futurologist – BT
Mike Murphy - Headshot
Mike Murphy
Interactive Intelligence
Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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