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Nicola Millard

Nicola Millard, Principle Innovation Partner, BT Business

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Are Chatbots the Tech We All Love to Hate?

Are Chatbots the Tech We All Love to Hate?

What Will Shape the Contact Centres of 2025?

What Will Shape the Contact Centres of 2025?

Recorded Webinar: The Future of Contact Centres in 2025

Recorded Webinar: The Future of Contact Centres in 2025

Our Top Webinars of 2024

Our Top Webinars of 2024

The Rise of Omnichannel CCaaS

The Rise of Omnichannel CCaaS

NICE Announces Annual Digital CX Week

NICE Announces Annual Digital CX Week

Survey Results: The Most Important Customer Service Skills

Survey Results: The Most Important Customer Service Skills

Recorded Webinar: The Contact Centre of the Future

Recorded Webinar: The Contact Centre of the Future

How Customers and Agents Are Responding to the Pandemic One Year On

How Customers and Agents Are Responding to the Pandemic…

How to Increase Work-From-Home Productivity

How to Increase Work-From-Home Productivity

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What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports