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Nexidia

Discover and explore our Nexidia content collection, including articles, blogs, news stories, case studies, resources and more.

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White Paper: The Customer Interaction Analytics Chapter

White Paper: The Customer Interaction Analytics Chapter

Video Interview: How is the Contact Centre Changing?

Video Interview: How is the Contact Centre Changing?

Recorded Webinar: What Is the Best Metric for the Contact Centre?

Recorded Webinar: What Is the Best Metric for the…

Customer Contact Expo 2015 – Photos

Customer Contact Expo 2015 – Photos

Speech Analytics Assists Compliance

Speech Analytics Assists Compliance

Your Guide to Expo 2015

Your Guide to Expo 2015

Movers and Shakers – September 2015

Movers and Shakers – September 2015

White Paper: 2015 North American Customer Interaction Analytics New Product Innovation Award

White Paper: 2015 North American Customer Interaction…

Free Workshop – Analytics in a Small Contact Centre

Free Workshop – Analytics in a Small Contact Centre

Workshop – Everything You’ve Wanted to Know About Speech Analytics

Workshop – Everything You’ve Wanted to Know About…

Special Event – ‘Making Analytics Work in a Small Contact Centre’

Special Event – ‘Making Analytics Work in a Small…

P&Q Challenge Looks for New Recruits

P&Q Challenge Looks for New Recruits

The P&Q Challenge Best Practice Awards

The P&Q Challenge Best Practice Awards

P&Q Challenge Workshop 6

P&Q Challenge Workshop 6

P&Q Challenge Workshop 5

P&Q Challenge Workshop 5

P&Q Challenge Workshop 4

P&Q Challenge Workshop 4

P&Q Challenge Workshop 3

P&Q Challenge Workshop 3

P&Q Challenge Workshop 2

P&Q Challenge Workshop 2

P&Q Challenge Workshop 1

P&Q Challenge Workshop 1

Movers and Shakers – April 2015

Movers and Shakers – April 2015

National Quality Conference

National Quality Conference

White Paper: The Speech Analytics Guide

White Paper: The Speech Analytics Guide

The Study of Language

The Study of Language

People + Technology = Customer Service

People + Technology = Customer Service

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise