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11th November 2015
In this video interview, Jonathan Wax discusses the latest developments at Nexidia and what the future may hold for the contact centre industry.
Nexidia’s Vice President Jonathan Wax talks to Alasdair Paterson from Fintech Finance about the audio and video search company’s latest offerings.
The pair discuss Nexidia’s compliance offering together with the CX Index offering, which provides a consistent measure of customer experience to the financial services industry, as well as organisations across all other industries too.
The interview also explores:
The full interview can be seen in the Vimeo video below:
For more information about Nexida, visit their website.
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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