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Nexidia

Discover and explore our Nexidia content collection, including articles, blogs, news stories, case studies, resources and more.

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16 of the Best Uses for… Voice Analytics Tools

16 of the Best Uses for… Voice Analytics Tools

Top 10 Contact Centre Software and Technology 2018

Top 10 Contact Centre Software and Technology 2018

White Paper: A Customer’s Experience – Looking Down the Road in 2018

White Paper: A Customer’s Experience – Looking…

10 Best Practices to Improve Customer Service Live Chat

10 Best Practices to Improve Customer Service Live Chat

Recorded Webinar: The Best Ways to Handle Webchat

Recorded Webinar: The Best Ways to Handle Webchat

BT Selects NICE Software to Transform Its Contact Centre Operations

BT Selects NICE Software to Transform Its Contact Centre…

NICE and Aeriandi Announce a Strategic Partnership

NICE and Aeriandi Announce a Strategic Partnership

The Best KPIs to Use in Your Call Centre

The Best KPIs to Use in Your Call Centre

Case Study: Soha Housing

Case Study: Soha Housing

Recorded Webinar: The Best KPIs to Use in Your Contact Centre

Recorded Webinar: The Best KPIs to Use in Your Contact…

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports