The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Live Chat

Browse our selection of insights on live chat in contact centre operations to enhance customer engagement and response times.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

How to Manage Asynchronous Messaging in Customer Support

How to Manage Asynchronous Messaging in Customer Support

8 Benchmarks for Improving Live Chat Performance

8 Benchmarks for Improving Live Chat Performance

14 Live Chat Best Practices for Better Customer Support

14 Live Chat Best Practices for Better Customer Support

Should Contact Centres Call Time on Meta’s Social Media Apps?

Should Contact Centres Call Time on Meta’s Social Media…

Three Top Closing Statements for Live Chat

Three Top Closing Statements for Live Chat

Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

3 Quick-Fire Ways to Get the Most Out of Live Chat

3 Quick-Fire Ways to Get the Most Out of Live Chat

Helpdesk 101 – An Introduction to Helpdesk Technology

Helpdesk 101 – An Introduction to Helpdesk Technology

How to Handle Multiple Chat Conversations Effectively

How to Handle Multiple Chat Conversations Effectively

Replacing Live Chat With Asynchronous Messaging

Replacing Live Chat With Asynchronous Messaging

Erlang C for Chat?

Erlang C for Chat?

What is the Formula for Concurrency In Chat Support?

What is the Formula for Concurrency In Chat Support?

Chat Concurrency

Chat Concurrency

21 Quick Wins for Dealing With Chat and Email

21 Quick Wins for Dealing With Chat and Email

How to Write Good Customer Support Live Chat Scripts – With Examples

How to Write Good Customer Support Live Chat Scripts –…

Making Your Customer Service Writing Simple, Friendly and Personal

Making Your Customer Service Writing Simple, Friendly…

15 Golden Rules of Webchat

15 Golden Rules of Webchat

Podcast – Customer Service Writing: How to Get More from Your Emails and Chats

Podcast – Customer Service Writing: How to Get…

How to Forecast and Plan for Live Chat

How to Forecast and Plan for Live Chat

Negative VS Positive Words in Customer Service – With Examples

Negative VS Positive Words in Customer Service –…

Live Chat Metrics: Which Should You Be Monitoring?

Live Chat Metrics: Which Should You Be Monitoring?

How to Forecast With Limited Data

How to Forecast With Limited Data

10 Things They Won’t Tell You About Live Chat

10 Things They Won’t Tell You About Live Chat

How to Write to Vulnerable Customers

How to Write to Vulnerable Customers

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise