The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Live Chat

Browse our selection of insights on live chat in contact centre operations to enhance customer engagement and response times.

Filter Filter Filter
Recent Articles Most Viewed Articles
Negative VS Positive Words in Customer Service – With Examples

Negative VS Positive Words in Customer Service –…

10 Best Practices to Improve Customer Service Live Chat

10 Best Practices to Improve Customer Service Live Chat

Customer Service Apologies – Keeping Sorry Fresh and Sincere

Customer Service Apologies – Keeping Sorry Fresh…

How to Forecast With Limited Data

How to Forecast With Limited Data

Is a web chat cheaper than a voice call?

Is a web chat cheaper than a voice call?

How to Assess Quality on Email and Live Chat in the Contact Centre

How to Assess Quality on Email and Live Chat in the…

What is the Formula for Concurrency In Chat Support?

What is the Formula for Concurrency In Chat Support?

Top Tips for Internet Chat in the Call Centre

Top Tips for Internet Chat in the Call Centre

How to Write Good Customer Support Live Chat Scripts – With Examples

How to Write Good Customer Support Live Chat Scripts –…

10 Things They Won’t Tell You About Live Chat

10 Things They Won’t Tell You About Live Chat

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports