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Browse our range of content on using effective language and communication techniques to enhance customer experience in contact centres and BPOs.

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The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

How to Utilize Tone of Voice in the Contact Centre

How to Utilize Tone of Voice in the Contact Centre

The Top 50 Words to Describe Yourself on Your CV in 2025

The Top 50 Words to Describe Yourself on Your CV in 2025

10 Ways to Say “Sorry For the Inconvenience Caused”

10 Ways to Say “Sorry For the Inconvenience Caused”

15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

The Definitive Guide to Improving Agents’ Customer Service Vocabulary

The Definitive Guide to Improving Agents’ Customer…

Comedy Phonetic Alphabet – Free Download

Comedy Phonetic Alphabet – Free Download

Spanish Phonetic Alphabet – Free Download

Spanish Phonetic Alphabet – Free Download

Assurance Statements in Customer Service – With Examples

Assurance Statements in Customer Service – With…

15 Great Alternatives to “Sorry for the Inconvenience”

15 Great Alternatives to “Sorry for the Inconvenience”

Customer Service Emails and Letters: How to Review and Improve Your Templates

Customer Service Emails and Letters: How to Review and…

French Phonetic Alphabet – Free Download

French Phonetic Alphabet – Free Download

UK Phonetic Alphabet – Free Download

UK Phonetic Alphabet – Free Download

How to Coach Empathy in the Contact Centre – With Three Training Exercises

How to Coach Empathy in the Contact Centre – With Three…

25 Affirmative Words and Statements to Support Customers

25 Affirmative Words and Statements to Support Customers

15 TED Questions for Customer Service – With Examples

15 TED Questions for Customer Service – With Examples

Customer Service Language – With Examples

Customer Service Language – With Examples

Making Your Customer Service Writing Simple, Friendly and Personal

Making Your Customer Service Writing Simple, Friendly…

25 Performance Review Phrases for Customer Service

25 Performance Review Phrases for Customer Service

Customer Service: 50 Nice Words to Say to Someone

Customer Service: 50 Nice Words to Say to Someone

100 Excellent Customer Service Quotes

100 Excellent Customer Service Quotes

6 Effective Questioning Techniques for Customer Service

6 Effective Questioning Techniques for Customer Service

7 Clever Ways to Improve Internal Communication Between Departments

7 Clever Ways to Improve Internal Communication Between…

Customer Service Language: Changing the Language of Your Contact Centre

Customer Service Language: Changing the Language of Your…

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