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Browse our range of content on using effective language and communication techniques to enhance customer experience in contact centres and BPOs.

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15 Golden Rules of Webchat

15 Golden Rules of Webchat

27 Positive Statements to Use In Difficult Situations

27 Positive Statements to Use In Difficult Situations

10 Strategies for Overcoming Objection Handling in Sales

10 Strategies for Overcoming Objection Handling in Sales

The Best Ways to Communicate With Upset Customers

The Best Ways to Communicate With Upset Customers

How to Create Reassuring On-Hold and IVR Messages – With Examples

How to Create Reassuring On-Hold and IVR Messages – With…

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

“Sorry for the Inconvenience” – How to Offer a Genuine…

The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

100 Power Words to Use in Customer Service with Examples

100 Power Words to Use in Customer Service with Examples

Negative VS Positive Words in Customer Service – With Examples

Negative VS Positive Words in Customer Service –…

Management Speak – 40 Words and Phrases That Make Your Team Cringe

Management Speak – 40 Words and Phrases That Make…

Multilingual Customer Support: Here’s What You Need to Know

Multilingual Customer Support: Here’s What You Need to…

How to Write a Customer Apology Letter – With an Example

How to Write a Customer Apology Letter – With an Example

How to Write the Best IVR Messages – With Examples

How to Write the Best IVR Messages – With Examples

How to Handle Emojis in Customer Service

How to Handle Emojis in Customer Service

5 Tips to Improve Your Call Centre Sales

5 Tips to Improve Your Call Centre Sales

How to Write a Great Customer Service Letter – With Examples

How to Write a Great Customer Service Letter –…

Customer Psychology: The Key to Better Contact Centre Conversations

Customer Psychology: The Key to Better Contact Centre…

The Wrong Words and Phrases to Use on a Sales Call

The Wrong Words and Phrases to Use on a Sales Call

Positive Language for Customer Service Conversations – With Examples

Positive Language for Customer Service Conversations…

“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter

“Dear Valued Customer” – 21 Tips For…

The Right Words and Phrases to Use on a Sales Call

The Right Words and Phrases to Use on a Sales Call

Customer Service Apologies – Keeping Sorry Fresh and Sincere

Customer Service Apologies – Keeping Sorry Fresh…

15 Things You Should Never Say to a Customer

15 Things You Should Never Say to a Customer

Call Control Techniques: How to Present Options to Customers

Call Control Techniques: How to Present Options to…

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