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Jeremy Payne, Group VP Marketing & Alliances
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Category
Sub Category
Subject
12 Ways to Make Better Use of Agent Downtime
Skype Hits the Contact Centre
Are You Making These Classic Outbound Dialling Mistakes?
What to Look for When Buying… A WFM Solution
How Do I.. Capture the Voice of the Customer?
How Are Customer Expectations Changing and What Does…
How Will the Internet of Things Change the Contact Centre?
What’s Next With… Workforce Management?
How Do I… Make Time for Agent Training?
21 Practical Techniques to Boost Customer Satisfaction…
How to Develop a Digital Service Strategy
Generation Gap Divides Consumers’ Needs
30 Customer Experience Trends to Watch Out For
12 Ways to Increase the Take-Up of Digital Channels
How Do I… Reduce Call Queuing Time?
The Do’s and Don’ts of Digital Self-Service
20 Customer Experience Management Tools and How They Can…
Why Should Contact Centres Invest in Artificial…
15 Common Broken Processes in Contact Centres
19 Ways to Deal with High Contact Volumes
11 Tips to Create and Maintain Loyal Customers
23 Ways to Improve Long-Term Productivity in the Contact…
16 Things Your Contact Centre Might Be Getting Wrong
How Can Technology… Make Life Easier for My Customers?
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