The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Jacada

Discover and explore our Jacada content collection, including articles, blogs, news stories, case studies, resources and more.

Filter Filter Filter
Recent Articles Most Viewed Articles
8 Must-Have Bots for Modern Customer Service Teams

8 Must-Have Bots for Modern Customer Service Teams

14 New Uses for AI to Improve Your Customer Service

14 New Uses for AI to Improve Your Customer Service

2020 Survey Report: What Contact Centres Are Doing Right Now

2020 Survey Report: What Contact Centres Are Doing Right…

General Contact Centre Findings: 2020 Survey Results

General Contact Centre Findings: 2020 Survey Results

Customer and Contact Centre Trends: 2020 Survey Results

Customer and Contact Centre Trends: 2020 Survey Results

Using Software to Improve Contact Centre Scripts

Using Software to Improve Contact Centre Scripts

How to Use Robotic Desktop Automation

How to Use Robotic Desktop Automation

New Survey Reveals Surprising Insights Into the Contact Centre Industry

New Survey Reveals Surprising Insights Into the Contact…

Jacada and Servion Join Forces

Jacada and Servion Join Forces

Case Study: MMM Healthcare Simplifies Its Contact Centre Operations

Case Study: MMM Healthcare Simplifies Its Contact Centre…

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports