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Jacada

Discover and explore our Jacada content collection, including articles, blogs, news stories, case studies, resources and more.

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Coronavirus: Jacada Offers Easy-to-Launch Automation Solutions

Coronavirus: Jacada Offers Easy-to-Launch Automation…

What to Look for When Buying an IVR

What to Look for When Buying an IVR

How to Direct Your Customers During the Coronavirus Pandemic

How to Direct Your Customers During the Coronavirus…

How to Deliver Great Customer Service in a Crisis

How to Deliver Great Customer Service in a Crisis

How To Combat High Call Volume During a Crisis

How To Combat High Call Volume During a Crisis

PHH Mortgage Moves Its Contact Centre to the Cloud

PHH Mortgage Moves Its Contact Centre to the Cloud

Conversational Commerce Conference

Conversational Commerce Conference

White Paper: Impact of Digital Channels on Customer Engagement

White Paper: Impact of Digital Channels on Customer…

Introducing Jacada Interact V.10

Introducing Jacada Interact V.10

White Paper: What’s Next for Digital Customer Service

White Paper: What’s Next for Digital Customer…

What Exactly Is a 360 Degree View of the Customer?

What Exactly Is a 360 Degree View of the Customer?

Has Digital Transformation Gone the Way of a Google AdWords Campaign?

Has Digital Transformation Gone the Way of a Google…

10 Customer Service Skills That Every Contact Centre Advisor Must Have

10 Customer Service Skills That Every Contact Centre…

Recorded Webinar: Boosting Agent Productivity & Call Centre Efficiency

Recorded Webinar: Boosting Agent Productivity &…

12 Top Tips to Reduce Inbound Call Volumes

12 Top Tips to Reduce Inbound Call Volumes

Recorded Webinar: How to Reduce Inbound Call Volumes

Recorded Webinar: How to Reduce Inbound Call Volumes

7 Ways to Improve the Agent Desktop

7 Ways to Improve the Agent Desktop

How to Deal with Long Queues in the Contact Centre

How to Deal with Long Queues in the Contact Centre

Cable operator selects new customer service technology

Cable operator selects new customer service technology

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise