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What Exactly Is a 360 Degree View of the Customer?
32 Call Centre KPIs That You Need to Track (And Why!)
How to Deal with Long Queues in the Contact Centre
12 Top Tips to Reduce Inbound Call Volumes
7 Ways to Improve the Agent Desktop
10 Customer Service Skills That Every Contact Centre…
14 New Uses for AI to Improve Your Customer Service
2020 Survey Report: What Contact Centres Are Doing Right…
What to Look for When Buying an IVR
General Contact Centre Findings: 2020 Survey Results
Recorded Webinar: How to Reduce Inbound Call Volumes
8 Bots That Can Automate Customer Service
Recorded Webinar: Boosting Agent Productivity &…
Customer and Contact Centre Trends: 2020 Survey Results
New Survey Reveals Surprising Insights Into the Contact…
Case Study: MMM Healthcare Simplifies Its Contact Centre…
PHH Mortgage Moves Its Contact Centre to the Cloud
How to Use Robotic Desktop Automation
5 Smart Ways to Improve Your IVR
How to Deliver Great Customer Service in a Crisis
How To Combat High Call Volume During a Crisis
5 Ways AI Can Help Call Centres in Crisis
How to Direct Your Customers During the Coronavirus…
How to Build a Reliable ROI for Call Centre Automation
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise