Winners and Losers – September 2014

3 Ways to Rescue Text-Based Customer Service

Unhelpful Websites Drive up Phone Volume

Mobile app puts customers back in control

Customer Service Within the Retail Sector: AI-Powered Chat

White Paper: Is Complexity on the Desktop Killing the…

Case Study: CarShop Becomes Multichannel

What Is a “Connected Customer”?

Using AI-Powered Chat in the Contact Centre

Nominations Open for Our 2017 Technology Awards

Movers and Shakers – April 2016

Photos from Call Centre Expo 2016

IFS Introduce a New AI-Powered Omnichannel Contact…

Survey – What Is Your Contact Centre Doing Right…

The Emergence of Artificial Intelligence Within Customer…

Make Life Easy for Multi-Channel Agents

What Have We Learnt From Our Email Mistakes?

White Paper: Magic Quadrant for Contact Center as a…

Desktop solution improves multilingual interactions

IFS Acquires mplsystems and Field Service Management

The Emergence of Artificial Intelligence Within Customer…

Is It Time You Switched to Contact Centre as a Service?

Why Tool Effectiveness Is Important to Agent Engagement

White Paper: 8 Key Steps to Improving the Retail…