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Discover and explore our IFS content collection, including articles, blogs, news stories, case studies, resources and more.

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Voting closed in Technology Awards!

Voting closed in Technology Awards!

mplsystems Expands Sales Team

mplsystems Expands Sales Team

Voting Opens For Our 2016 Technology Awards

Voting Opens For Our 2016 Technology Awards

What Is a CRM System and How Can It Improve Contact Centre Performance?

What Is a CRM System and How Can It Improve Contact…

Last Chance to Enter 2016 Technology Awards

Last Chance to Enter 2016 Technology Awards

Nominations Open for our 2016 Technology Awards

Nominations Open for our 2016 Technology Awards

mplsystems Secures Funding to Develop IoT Solution

mplsystems Secures Funding to Develop IoT Solution

Call Centre & Customer Services Summit 2016 – Photos

Call Centre & Customer Services Summit 2016 – Photos

Movers and Shakers – April 2016

Movers and Shakers – April 2016

Case Study: Ecomaster Puts Customers in Control

Case Study: Ecomaster Puts Customers in Control

Case Study: CarShop Offers Multichannel Experience

Case Study: CarShop Offers Multichannel Experience

Housing Group Extend Multichannel Roll-Out

Housing Group Extend Multichannel Roll-Out

3 Technology Trends to Watch Out For

3 Technology Trends to Watch Out For

Top Field Service Insight

Top Field Service Insight

Is It Time You Switched to Contact Centre as a Service?

Is It Time You Switched to Contact Centre as a Service?

White Paper: A Quick Guide to Implementing Self-Service and Automation in the Contact Centre

White Paper: A Quick Guide to Implementing Self-Service…

Movers and Shakers – October 2015

Movers and Shakers – October 2015

What’s Next With… Multichannel?

What’s Next With… Multichannel?

The Hidden Gems of Agent Desktop Software

The Hidden Gems of Agent Desktop Software

Customer Contact Expo 2015 – Photos

Customer Contact Expo 2015 – Photos

Unhelpful Websites Drive up Phone Volume

Unhelpful Websites Drive up Phone Volume

Call Centre & Customer Services Summit 2015 – Photos

Call Centre & Customer Services Summit 2015 –…

White Paper: A Quick Guide to Omnichannel Customer Service

White Paper: A Quick Guide to Omnichannel Customer Service

Text-Based Automation on the Rise

Text-Based Automation on the Rise

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise