The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

IFS

Discover and explore our IFS content collection, including articles, blogs, news stories, case studies, resources and more.

Filter Filter Filter
Recent Articles Most Viewed Articles
2018 Survey Report: What Contact Centres Are Doing Right Now

2018 Survey Report: What Contact Centres Are Doing Right…

Baxi Heating Integrate Communications with IFS

Baxi Heating Integrate Communications with IFS

Net Promoter Score (NPS) is becoming less Important

Net Promoter Score (NPS) is becoming less Important

Contact Centre Handling Times Are Increasing

Contact Centre Handling Times Are Increasing

Where Does AI Belong in the Retail Customer Experience?

Where Does AI Belong in the Retail Customer Experience?

The Emergence of Artificial Intelligence Within Customer Service

The Emergence of Artificial Intelligence Within Customer…

White Paper: 4 Key Factors That Define a Unified Agent Desktop

White Paper: 4 Key Factors That Define a Unified Agent…

White Paper: 7 Key Steps to Achieving Customer Service Excellence in the Service Industry

White Paper: 7 Key Steps to Achieving Customer Service…

White Paper: Achieving Omnichannel Customer Experiences – Advanced Agent Desktops Are Key

White Paper: Achieving Omnichannel Customer Experiences…

Survey – How do you Perform Against Other Contact Centres?

Survey – How do you Perform Against Other Contact…

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports