The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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12th November 2018
The agent desktop plays a crucial part in the delivery of customer service. However, the required functionality for an agent desktop has dramatically changed over the past decade.
This ebook summarises 4 key factors that define a true unified desktop.
White paper written by: IFS Customer Engagement & Service Marketing UK
Click here to download your copy of the white paper.
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
