The Worlds Largest Contact Centre Online Community
The Worlds Largest Contact Centre Online Community
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17th January 2022
Throughout September and October 2018, Call Centre Helper readers were invited to take part in our annual contact centre survey.
We asked 45 questions to over 350 contact centre professionals to gather our greatest ever overview of the contact centre industry.
What Contact Centres Are Doing Right Now (2018): A Call Centre Helper Research Paper sponsored by Business Systems, Diabolocom, Genesys, IFS World, Jabra, NICE inContact
To download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports follow the links below:
You can also download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports by following the links below:
For more great information check out our other Contact Centre Research
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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" alt="How Businesses Can Plan For a Bot-Infused World to Finish 2025 Strong">
" alt="The Real Causes of Burnout in Contact Centres – And How to Stop It">
" alt="How AI Helps Higher Education Recruit and Retain a New Generation">