How to Handle Contacts From Challenging Customers

How to Write a Customer Apology Letter – With an Example

10 Closing Techniques for Inbound Sales Advisors

Really Understand Why Your Customers Are Contacting You

The Hapless 13: Phrases That Call Centre Agents Must…

Support Employees Handling Emotionally Challenging Calls…

13 Clever Tactics for Dealing With an Angry Phone Call

How to Deal With an Indecisive Customer

How to Deal With Difficult Customers

How to Manage and Exceed Customer Expectations – With…

Want to Speak in the Same Language as the Customer? Use…

What is Service Recovery – With Examples

Engaged Agents = Happy Customers

Zen and the Art of Handling Angry Customers

How to Design a Contact Centre for Impatient Customers

4 Key Objectives to Improve Productivity and Customer…

Training Your Team to Take Ownership

How to Provide Closed-Loop Feedback With Employees and…

The Best Ways to Communicate With Upset Customers

4 Contact Centre Advisor Habits That Are Really…

How to Respond When You’ve Let a Customer Down

Turning Complaining Customers into Fans

The Long List of Things That Can Destroy Your Customer…

How to Deal With Frustrated Customers – And Make…