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Handling Customers

Explore our range of resources on handling customers, with strategies for conflict resolution and customer retention.

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15 Great Alternatives to “Sorry for the Inconvenience”

15 Great Alternatives to “Sorry for the Inconvenience”

How to Deal With Frustrated Customers – And Make Them Happy

How to Deal With Frustrated Customers – And Make…

How to Deal With Racism in the Contact Centre

How to Deal With Racism in the Contact Centre

The Ultimate Key to Crowdsourcing in Customer Service

The Ultimate Key to Crowdsourcing in Customer Service

How to Deal With an Indecisive Customer

How to Deal With an Indecisive Customer

13 Clever Tactics for Dealing With an Angry Phone Call

13 Clever Tactics for Dealing With an Angry Phone Call

Training Your Team to Take Ownership

Training Your Team to Take Ownership

How to Deal With a Talkative Customer

How to Deal With a Talkative Customer

4 Key Objectives to Improve Productivity and Customer Experience

4 Key Objectives to Improve Productivity and Customer…

27 Positive Statements to Use In Difficult Situations

27 Positive Statements to Use In Difficult Situations

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Top Stories

What’s Really Compromising Empathy in Customer Service?

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Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports