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Explore our range of resources on handling customers, with strategies for conflict resolution and customer retention.
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Sub Category
Subject
What to Say to an Angry Customer
“Sorry for the Inconvenience” – How to Offer a Genuine…
Handling Sales Objections Over The Telephone
27 Positive Statements to Use In Difficult Situations
Negative VS Positive Words in Customer Service –…
A Policy for Dealing with Abusive Customers
Training Cheat Sheet – Handling Difficult Customers
10 Ways to Say “Sorry For the Inconvenience Caused”
What is a Customer Service Representative (CSR)?
When Is It OK to Hang-Up on a Customer?
15 Great Alternatives to “Sorry for the Inconvenience”
How Best to Deal with Angry Customers
Assurance Statements in Customer Service – With…
Dealing with Irate Customers
How To Deal With Vulnerable Customers
Handling Difficult Customers
9 Ways to Encourage Customers to Give Feedback
Answers: Coping with Angry and Abusive Customers
How to Handle Escalation Calls
21 Ways to Improve Complaints Handling in Your Contact…
How to Write a Thank You Letter to a Customer –…
Handling Customer Complaints – Why You Need to Say…
6 Strategies for Building Agent Confidence in Telesales
How to Deal With a Talkative Customer
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