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Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Report: Blended AI – The Future of Customer Service Is Here

Report: Blended AI – The Future of Customer…

White Paper: The Truth About Cloud in Small Contact Centres

White Paper: The Truth About Cloud in Small Contact…

Xperience

Xperience

Differentiating Your Experience-as-a-Service as a Managed Service Provider

Differentiating Your Experience-as-a-Service as a…

Pluxee Successfully Transforms CX

Pluxee Successfully Transforms CX

White Paper: Deploying a Contact Centre in the Cloud

White Paper: Deploying a Contact Centre in the Cloud

Genesys Partners With Global Telecommunications Carriers

Genesys Partners With Global Telecommunications Carriers

14% of Midsized Call Centres Are Confident in Meeting Customer Needs

14% of Midsized Call Centres Are Confident in Meeting…

eBook: Busting the Top 10 Myths of Omnichannel Customer Engagement

eBook: Busting the Top 10 Myths of Omnichannel Customer…

Enterprise Connect

Enterprise Connect

Creating New Value for Customers With Generative AI

Creating New Value for Customers With Generative AI

Kore.ai Voice Gateway Available on Genesys AppFoundry

Kore.ai Voice Gateway Available on Genesys AppFoundry

Banking and WFE: Preparing for the Future

Banking and WFE: Preparing for the Future

Interactive Intelligence Positioned as a Leader in Gartner Magic Quadrant

Interactive Intelligence Positioned as a Leader in…

Genesys Ranked Leader in Frost Radar 2023 Report

Genesys Ranked Leader in Frost Radar 2023 Report

UK Employees Embrace AI In the Workplace, But Want More Training

UK Employees Embrace AI In the Workplace, But Want More…

White Paper: Top 5 Steps to a World Class Contact Centre

White Paper: Top 5 Steps to a World Class Contact Centre

Contact Centre Technology Decisions to Make Today

Contact Centre Technology Decisions to Make Today

How to Deliver Great CX in the Era of Consumer Duty

How to Deliver Great CX in the Era of Consumer Duty

Making Your Customer Service Experience Merry and Bright Over the Holidays

Making Your Customer Service Experience Merry and Bright…

Genesys Named a Leader by the IDC MarketScape

Genesys Named a Leader by the IDC MarketScape

Sabio Secures Contract With Journeycall

Sabio Secures Contract With Journeycall

Migration Services Assured for Genesys PureConnect Customers

Migration Services Assured for Genesys PureConnect…

Interactive Intelligence Positioned as a Strong Performer for Workforce Optimisation Solutions

Interactive Intelligence Positioned as a Strong…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise