The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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19th June 2018
As Blended AI takes off, understanding its impact on operations will help you better support it.
This report discusses the Blended AI approach, which brings together automation with the power of the human touch to deliver an optimal customer experience.
Report written by: Genesys, featuring research from Forrester.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
