The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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7th January 2017
Call centres of yesterday have evolved into multichannel contact centres and a few have transformed into omnichannel engagement centres.
Understanding the difference between “multichannel” and “omnichannel” is key to designing and delivering omnichannel customer experiences today’s tech-savvy customers expect.
This eBook dives deep into the top 10 myths of omnichannel customer engagement including:
eBook written by: Genesys
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
