The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Empathy

Find and explore a range of content on fostering empathy in contact centres to enhance customer relationships and satisfaction.

Filter Filter Filter
Recent Articles Most Viewed Articles
The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Empathy Statements for Customer Service With Examples

Empathy Statements for Customer Service With Examples

How to Handle Angry Customers in a Call Centre

How to Handle Angry Customers in a Call Centre

What to Say to an Angry Customer

What to Say to an Angry Customer

15 Ways to Build Rapport With Customers

15 Ways to Build Rapport With Customers

“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter

“Dear Valued Customer” – 21 Tips For…

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

21 Ways to Say “I’m Sorry” and…

Best Tips, Phrases and Words to Use for Building Rapport

Best Tips, Phrases and Words to Use for Building Rapport

How to Build Rapport on the Phone – With Examples

How to Build Rapport on the Phone – With Examples

15 Examples of Probing Questions for Customer Service

15 Examples of Probing Questions for Customer Service

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports