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Empathy

Find and explore a range of content on fostering empathy in contact centres to enhance customer relationships and satisfaction.

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What Is Working in a Call Centre Really Like?

What Is Working in a Call Centre Really Like?

The Best Courtesy Words and Expressions to Use in Customer Service

The Best Courtesy Words and Expressions to Use in…

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

“Sorry for the Inconvenience” – How to Offer a Genuine…

15 Things You Should Never Say to a Customer

15 Things You Should Never Say to a Customer

25 Tips to Make Your Telesales People More Productive

25 Tips to Make Your Telesales People More Productive

The Top Words and Phrases Customers Use to Express their Dissatisfaction

The Top Words and Phrases Customers Use to Express their…

Ten Tips for Dealing with Customer Complaints

Ten Tips for Dealing with Customer Complaints

How to Improve Empathy in the Call Centre

How to Improve Empathy in the Call Centre

How do I – Build Rapport With Callers?

How do I – Build Rapport With Callers?

The Truth About Body Language on the Phone

The Truth About Body Language on the Phone

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Top Stories

What’s Really Compromising Empathy in Customer Service?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports