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Empathy

Find and explore a range of content on fostering empathy in contact centres to enhance customer relationships and satisfaction.

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What’s Really Compromising Empathy in Customer Service?

What’s Really Compromising Empathy in Customer Service?

How to Limit Agent Burnout With Empathy-Led Leadership

How to Limit Agent Burnout With Empathy-Led Leadership

The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to…

What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

The Truth About Body Language on the Phone

The Truth About Body Language on the Phone

How to Develop Empathy as a Skill in Your Frontline Teams

How to Develop Empathy as a Skill in Your Frontline Teams

5 Soft Skills Every Agent Needs Before Taking Their First Call

5 Soft Skills Every Agent Needs Before Taking Their…

Examples of Customer Service Empathy Statements

Examples of Customer Service Empathy Statements

What’s the Difference Between Empathy and Sympathy?

What’s the Difference Between Empathy and Sympathy?

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

21 Ways to Say “I’m Sorry” and…

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What’s Really Compromising Empathy in Customer Service?

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