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Top Tips to Improve Listening Skills on the Telephone
Exceptional Customer Service Examples
5 Tips to Improve Your Call Centre Sales
Ember Group Announces The Acquisition Of Real Results…
How to Build Customer Trust From the Contact Centre
The Best Uses for e-Learning in the Contact Centre
Supporting Vulnerable Customers in a Digital World
How to Develop Sales Focus in a Customer Service Team
What’s the Right Thing to Do When the Customer’s Wrong?
What Can You Do to Become Your Customers’ Champion?
How to Deliver More Memorable and Effective Training
5 Times When Voice Wins Over Customer Self-Service
5 Things You Need to Do if You Want a Career Change in…
How Can a Learning Management System Boost Business?
Using Speech Analytics to Minimise Dead Air
6 Benefits of Contact Centre e-Learning
Why Customer Journey Mapping Is Critical for Business…
7 Steps to Develop a Learning Culture
Quality Assurance – 3 Hot Tips to Try
Why Getting Feedback Right Is So Important
GDPR: Double Opt-In May Not Be Required!
Are Your Customer Management Outsourcing Arrangements in…
Davies Acquires Ember Group
The CEO Interview: David Leedham at Ember Group
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How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise