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What Does Outsourcing of the Future Look Like?
Ember Talks – Maximising The Value In Your Contact…
Using Speech Analytics to Reduce Failure Demand
Analytics – Is It About Sample or Size?
Ember Opens New Office in Toronto
Do You Have Individual Advisor Coaching Plans?
How to Get the Most From Your Training Budget
Three Skills That Set Human Advisors Apart From Robots
Getting Ready for Webchat – What You Need to Know
How Will the Customer Experience Evolve in 2018?
VitalityHealth Automates Its Quality Management
New e-Learning Platform set to Improve ROI on Training…
Why Social Customer Service Requires Special Skills
Lunch & Learn – Getting Your Customer…
6 Tips to Improve Contact Centre Listening
How Do Analytics Make Learning More Effective?
Lunch & Learn – Demystifying Speech Analytics…
How to Stay Connected with the Modern Customer
Ember Sees Rapid Growth in Demand for Managed Analytics
White Paper: Strategies for Managing Customer Complaints
Ember Talks: Digital innovations and principles that…
Ember Announces Series of ‘Lunch and Learn’ Sessions
Survey: What Are Your Investment Priorities for 2018?
How to Make Little Bits of Learning Go a Long Way
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise