The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Ember

Discover and explore our Ember content collection, including articles, blogs, news stories, case studies, resources and more.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

What’s New For Humans or Is It All About Machines?

What’s New For Humans or Is It All About Machines?

Lunch & Learn – Strategies For Contact Centre Outsourcing Success

Lunch & Learn – Strategies For Contact Centre…

Ember Launch a Series of Talks on Customer Engagement

Ember Launch a Series of Talks on Customer Engagement

Major UK Retailer Chooses Ember to Improve Sales Effectiveness

Major UK Retailer Chooses Ember to Improve Sales…

Lunch & Learn – Growing Contact Centre Advisors into Team Leaders

Lunch & Learn – Growing Contact Centre Advisors…

Lunch & Learn: Analytics in action

Lunch & Learn: Analytics in action

Ember Talks – How to Innovate and Evolve Your Operating Model to Succeed in a Digital World

Ember Talks – How to Innovate and Evolve Your…

Lunch & Learn: How to evolve your operating model to attract generation Y & Z

Lunch & Learn: How to evolve your operating model…

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise