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Ember

Discover and explore our Ember content collection, including articles, blogs, news stories, case studies, resources and more.

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5 Things You Need to Do if You Want a Career Change in 2018

5 Things You Need to Do if You Want a Career Change in…

White Paper: Strategies for Managing Customer Complaints

White Paper: Strategies for Managing Customer Complaints

Using Speech Analytics to Reduce Failure Demand

Using Speech Analytics to Reduce Failure Demand

Ember Announces Series of ‘Lunch and Learn’ Sessions

Ember Announces Series of ‘Lunch and Learn’ Sessions

Lunch & Learn – Growing Contact Centre Advisors into Team Leaders

Lunch & Learn – Growing Contact Centre Advisors…

Lunch & Learn – Demystifying Speech Analytics and BI for contact centres

Lunch & Learn – Demystifying Speech Analytics…

New e-Learning Platform set to Improve ROI on Training and Development

New e-Learning Platform set to Improve ROI on Training…

Ember Group Announces The Acquisition Of Real Results Training Limited

Ember Group Announces The Acquisition Of Real Results…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise