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Using Speech Analytics to Minimise Dead Air
Major UK Retailer Chooses Ember to Improve Sales…
How to Build Customer Trust From the Contact Centre
Top Tips to Improve Listening Skills on the Telephone
Why Customer Journey Mapping Is Critical for Business…
How to Develop Sales Focus in a Customer Service Team
How Will the Customer Experience Evolve in 2018?
Lunch & Learn – Getting Your Customer…
How to Get the Most From Your Training Budget
GDPR: Double Opt-In May Not Be Required!
Do You Have Individual Advisor Coaching Plans?
What’s the Right Thing to Do When the Customer’s Wrong?
Lunch & Learn – Strategies For Contact Centre…
Why Social Customer Service Requires Special Skills
Are Your Customer Management Outsourcing Arrangements in…
Quality Assurance – 3 Hot Tips to Try
How to Make Little Bits of Learning Go a Long Way
How to Deliver More Memorable and Effective Training
How Can a Learning Management System Boost Business?
Ember Launch a Series of Talks on Customer Engagement
Ember Talks – Maximising The Value In Your Contact…
What’s New For Humans or Is It All About Machines?
Three Skills That Set Human Advisors Apart From Robots
Survey: What Are Your Investment Priorities for 2018?
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise