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Darren Rushworth

Darren Rushworth, President, NICE

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Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

2024 International CX Excellence Award Winners Announced

2024 International CX Excellence Award Winners Announced

Highlights of NICE Interactions 2024

Highlights of NICE Interactions 2024

NICE Wins Its Largest Ever CXone Deal

NICE Wins Its Largest Ever CXone Deal

NICE Recognized for Innovative Copilot Capabilities

NICE Recognized for Innovative Copilot Capabilities

Carnival UK To Revolutionize Guest Experience Leveraging NICE CXone

Carnival UK To Revolutionize Guest Experience Leveraging…

Europcar Transforms Global CX with NICE CXone

Europcar Transforms Global CX with NICE CXone

Oodle Selects NICE Enlighten AI

Oodle Selects NICE Enlighten AI

Limango Selects NICE CXone to Elevate Their CX Operation

Limango Selects NICE CXone to Elevate Their CX Operation

Club Med Expands NICE CXone to Improve Operational Efficiencies

Club Med Expands NICE CXone to Improve Operational…

NICE Recognizes Top EMEA and APAC Innovators

NICE Recognizes Top EMEA and APAC Innovators

NICE Named a CCaaS Leader In Frost & Sullivan Report

NICE Named a CCaaS Leader In Frost & Sullivan Report

NICE Receives “AI Solution of the Year” Award

NICE Receives “AI Solution of the Year” Award

NICE Simplified ABN AMRO’s Infrastructure with Cloud Migration

NICE Simplified ABN AMRO’s Infrastructure with Cloud…

CX Event to Showcase Enlighten’s Pioneering AI For Business

CX Event to Showcase Enlighten’s Pioneering AI For…

ScS Group Plc Achieves Improvement in Advisor Productivity

ScS Group Plc Achieves Improvement in Advisor Productivity

LanguageLoop Implements NICE CXone

LanguageLoop Implements NICE CXone

NICE Wins Technology Innovation Leadership Award

NICE Wins Technology Innovation Leadership Award

NICE Deploys Solution to NHS Lothian

NICE Deploys Solution to NHS Lothian

NICE Selected by Scope to Deliver Frictionless CX

NICE Selected by Scope to Deliver Frictionless CX

NICE CXone Digitises Contact Centre Operations

NICE CXone Digitises Contact Centre Operations

NICE Nexidia Analytics Helps Universal Bank

NICE Nexidia Analytics Helps Universal Bank

Leading Japanese BPO Adopts NICE Enlighten AI

Leading Japanese BPO Adopts NICE Enlighten AI

NICE Drives Accelerated CX Transformation for Globe Telecom

NICE Drives Accelerated CX Transformation for Globe…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise