NICE Wins Its Largest Ever CXone Deal

NICE has announced a mega win in the APAC region. CXone will displace current legacy incumbents and will enable the customer to modernize and elevate their customer service practice in the CX AI era with one unified platform that covers all customer touchpoints.

The organization selected NICE for its domain expertise, unrelenting market leadership, partner strategy and CXone’s clear superiority as an interaction-centric platform, with full convergence power and the most advanced CX AI.

CXone’s unified and scalable suite of CX applications was the only platform that could address this organization’s need to deliver exceptional customer and employee experiences across digital and voice channels at scale. By choosing CXone, this also enables the opportunity for the organization to benefit from Enlighten.

Darren Rushworth, President, NICE International, said, “We are proud to be trusted as the global vendor of choice to deliver exceptional experiences.

This historic deal is representative of the enterprise cloud inflection point we are currently witnessing.

AI is intensifying cloud adoption as enterprises realize that to effectively implement CX AI, they must consolidate operations onto a single, interaction-centric platform. This is driving unprecedented adoption of CXone.”