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Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Case Study: Rapid Growth for Optimum Credit

Case Study: Rapid Growth for Optimum Credit

Case Study: Herts for Learning Customer Communications

Case Study: Herts for Learning Customer Communications

Case Study: Sekure Merchant Solutions Reduces Agent Attrition

Case Study: Sekure Merchant Solutions Reduces Agent…

Case Study: Costa Express Improved Its Customer Service

Case Study: Costa Express Improved Its Customer Service

Case Study: Fingal County Council Improves Customer Care

Case Study: Fingal County Council Improves Customer Care

Case Study: Glovo Pursues Growth and Scalability

Case Study: Glovo Pursues Growth and Scalability

Case Study: Thanet District Council Provide Better Service

Case Study: Thanet District Council Provide Better Service

Case Study: ForHousing Enhances Customer Experience

Case Study: ForHousing Enhances Customer Experience

Case Study: Comdata and Eaglemoss in the UK

Case Study: Comdata and Eaglemoss in the UK

Case Study: HotelBeds Tackles the Challenges of a Global Pandemic

Case Study: HotelBeds Tackles the Challenges of a Global…

Case Study: Delivering Outstanding Customer Experience Using Google

Case Study: Delivering Outstanding Customer Experience…

Case Study: Wowcher Gives Customers the WOW Factor

Case Study: Wowcher Gives Customers the WOW Factor

Case Study: RSPCA Builds a Modern Customer Experience

Case Study: RSPCA Builds a Modern Customer Experience

Case Study: Playvox Solution Cuts Daily Variance in Half

Case Study: Playvox Solution Cuts Daily Variance in Half

Case Study: Zain Jordan Improves Customer Service

Case Study: Zain Jordan Improves Customer Service

Case Study: Pharmacy2U Provides Cost-Effective Customer Support

Case Study: Pharmacy2U Provides Cost-Effective Customer…

Case Study: Côte Is Delivering Exquisite Customer Service

Case Study: Côte Is Delivering Exquisite Customer Service

Case Study: How Post Office Ltd. Levelled Up Its Customer Service

Case Study: How Post Office Ltd. Levelled Up Its…

Case Study: Marlowe Theatre Provide Outstanding Service

Case Study: Marlowe Theatre Provide Outstanding Service

Case Study: Managing the Customer Journey for Eaglemoss

Case Study: Managing the Customer Journey for Eaglemoss

3 Key Insights From DCG’s Digital Shift

3 Key Insights From DCG’s Digital Shift

Case Study: Citation Is Making All the Difference

Case Study: Citation Is Making All the Difference

Case Study: Delta Dental Strategically Improves Customer Service

Case Study: Delta Dental Strategically Improves Customer…

Case Study: TechStyle Provides Connected Employee Experience

Case Study: TechStyle Provides Connected Employee…

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