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Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Case Study: Sykes Speeds Up Onboarding

Case Study: Sykes Speeds Up Onboarding

Case Study: Webhelp Improves Engagement, Learning & Performance

Case Study: Webhelp Improves Engagement, Learning &…

Case Study: Ceredigion County Council

Case Study: Ceredigion County Council

Case Study: Verizon’s Cellular Sales Drives Engagement

Case Study: Verizon’s Cellular Sales Drives…

Case Study: Microsoft Drives Down Absenteeism

Case Study: Microsoft Drives Down Absenteeism

Case Study: Arvato Cloud-First Strategy

Case Study: Arvato Cloud-First Strategy

Case Study: Teleperformance Drives Agent Efficiency

Case Study: Teleperformance Drives Agent Efficiency

Case Study: Swiss Life Select Drives Sales Performance

Case Study: Swiss Life Select Drives Sales Performance

Case Study: CollaborationRoom.AI Improves Testing

Case Study: CollaborationRoom.AI Improves Testing

Case Study: Company Improves Global Call Quality

Case Study: Company Improves Global Call Quality

Case Study: Hitachi Energy Delivers Global Follow-the-Sun Support

Case Study: Hitachi Energy Delivers Global…

Case Study: How Afterpay Increased Agent Productivity 30%

Case Study: How Afterpay Increased Agent Productivity 30%

Case Study: Financial Services Company Transforms Its QA Process

Case Study: Financial Services Company Transforms Its QA…

Case Study: Customer AI Helps Stockpile Achieve 350% ROI

Case Study: Customer AI Helps Stockpile Achieve 350% ROI

Case Study: Blueberry Markets Creates Its CX Team Mid-Pandemic

Case Study: Blueberry Markets Creates Its CX Team…

Case Study: RHM Introduces Customers to the Power of Insights

Case Study: RHM Introduces Customers to the Power of…

Case Study: BISSELL Digitally Transforms Its Contact Centres

Case Study: BISSELL Digitally Transforms Its Contact…

Case Study: Nottingham City Council Drive Efficiency and Channel Shift

Case Study: Nottingham City Council Drive Efficiency and…

Case Study: How CRMG Disrupted Its Industry With Cognigy AI

Case Study: How CRMG Disrupted Its Industry With Cognigy…

Case Study: Scaling Citizen Support During a Crisis

Case Study: Scaling Citizen Support During a Crisis

Case Study: Pizza Hut Orders Up Better Customer Experience

Case Study: Pizza Hut Orders Up Better Customer Experience

Case Study: Chemical Company Embraces Cloud Solution

Case Study: Chemical Company Embraces Cloud Solution

Case Study: Healthcare Products Company Migrates to Amazon Connect

Case Study: Healthcare Products Company Migrates to…

Case Study: Leading US Stock Exchange Switches to the Cloud

Case Study: Leading US Stock Exchange Switches to the…

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