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Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Case Study: Non-Profit Organisation Boosts Productivity

Case Study: Non-Profit Organisation Boosts Productivity

Case Study: Insurance Broker Adds Automated Queuing

Case Study: Insurance Broker Adds Automated Queuing

Case Study: Housing Group Connects Customer Experience

Case Study: Housing Group Connects Customer Experience

Case Study: Colloquy Boosts Student Engagement

Case Study: Colloquy Boosts Student Engagement

Case Study: Avantia Delivers Service Excellence

Case Study: Avantia Delivers Service Excellence

Case Study: Teletext Adopts Real-Time

Case Study: Teletext Adopts Real-Time

Case Study: Sensilab Deploys Single Platform

Case Study: Sensilab Deploys Single Platform

Case Study: Home Retail Group Goes Multichannel

Case Study: Home Retail Group Goes Multichannel

Case Study: Cofely Optimises Scheduling

Case Study: Cofely Optimises Scheduling

Case Study: Power Distributor Improves Efficiency

Case Study: Power Distributor Improves Efficiency

Case Study: Catalogue Retailer Improves Call Handling

Case Study: Catalogue Retailer Improves Call Handling

Case Study: Carnival Updates WFM System

Case Study: Carnival Updates WFM System

Case Study: iGO4 Invests in Their Future

Case Study: iGO4 Invests in Their Future

Case Study: Delfont Mackintosh Improve Booking Office

Case Study: Delfont Mackintosh Improve Booking Office

Case Study: C.A.R.S. becomes PCI compliant

Case Study: C.A.R.S. becomes PCI compliant

Case Study: Patient Wait Times Reduced

Case Study: Patient Wait Times Reduced

Case Study: Shelter Improves Calling Campaigns

Case Study: Shelter Improves Calling Campaigns

Case Study: Fashion Retailer Adopts Flexible Solution

Case Study: Fashion Retailer Adopts Flexible Solution

Case Study: Bookseller Boosts Customer Service Levels

Case Study: Bookseller Boosts Customer Service Levels

Case Study: AA Deploy Customer Contact Infrastructure

Case Study: AA Deploy Customer Contact Infrastructure

Case Study: Finance Company Improves Customer Service

Case Study: Finance Company Improves Customer Service

Case Study: Furniture Retailer Gains Competitive Edge

Case Study: Furniture Retailer Gains Competitive Edge

Case Study: Platform Black Transforms Sales Operation

Case Study: Platform Black Transforms Sales Operation

Case Study: CarShop Becomes Multichannel

Case Study: CarShop Becomes Multichannel

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