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Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.
Case Study: Beagle Street Adds Webchat
Case Study: Miele Achieves PCI DSS Level 1
Case Study: Betfred Upgrades Call Recording
Case Study: Concierge Service Improves Personalisation
Case Study: Building Society Adds Managed Service
Case Study: Leeds City Council Deploys Live Chat
Case Study: Outbound Dialler Helps Debt Collection
Express Medicals automates its appointment processes
vScreen launches into the pension market
Case Study: Anglian Water Improves Operational Efficiency
Case Study: Best Practices for Automated Agent Scorecards
Case Study: Optimised customer service beats bad weather
Case Study: Intelligent call routing boosts customer…
Case Study: Flow Energy deploys multi-channel contact…
Case Study: How the public sector is using contact…
Case Study: Tyne Tunnel Crossing operator
Case Study: Co-op Financial Services
Case Study: JT (formerly Jersey Telecom)
Cloud vendor supports military community
Cable operator selects new customer service technology
Bank choose Azzurri for new cloud-based contact centre
NICE goes in search of Big Data
Where have all the desk phones gone?
National wireless carrier improves overall business…
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