Logo

The Largest Online Community for Contact Centre Professionals

LinkedIn Facebook YouTube
Search
Menu
  • People
    • Communication Skills
    • Culture
    • Customer Experience
    • Empathy
    • Employee Experience (EX)
    • Leadership
    • Morale
    • Motivation
    • Retention
    • Team Management
    • Training and Coaching
    • People
  • Processes
    • Benchmarking
    • Budget
    • Change Management
    • Customer Satisfaction (CSAT)
    • Forecasting
    • Hybrid Working
    • Metrics
    • Business Process Outsourcing (BPO)
    • Call Routing
    • Scheduling
    • Service Level
    • Processes
  • Technology
    • Omnichannel
    • Workforce Management (WFM)
    • Quality
    • Artificial Intelligence (AI)
    • Automation
    • Speech Analytics
    • Knowledge Management
    • Call Routing
    • Technology
  • Latest News
    • Expert Interviews
    • Latest News
    • Case Studies
    • Videos
    • Industry News
  • Articles
    • Industry News
    • Case Studies
    • Videos
    • Site Visits
    • Event Coverage
  • Resources
    • Reporting
    • Call Centre Directory
    • Events
    • Featured Webinar
    • On Demand
    • Newsletter
    • LinkedIn Community
    • Research
  • Webinars
    • Featured Webinar
    • On Demand
  • Tools
    • Essential Call Centre Tools
    • Excel Calculator
    • Erlang Calculations
    • Erlang Calculator
    • Erlang
    • Forecasting
    • Free Downloads
    • Monitoring
    • Definitions
  • Events
    • Events & Conferences
    • Featured Webinar
    • On Demand
    • Event Coverage
  • Advertise
    • Advertising
    • Our Media Pack
    • Our Audience
    • About Us
Close Close
LinkedIn Facebook YouTube
  • People
    • Communication Skills
    • Culture
    • Customer Experience
    • Empathy
    • Employee Experience (EX)
    • Leadership
    • Morale
    • Motivation
    • Retention
    • Team Management
    • Training and Coaching
    • People
  • Processes
    • Benchmarking
    • Budget
    • Change Management
    • Customer Satisfaction (CSAT)
    • Forecasting
    • Hybrid Working
    • Metrics
    • Business Process Outsourcing (BPO)
    • Call Routing
    • Scheduling
    • Service Level
    • Processes
  • Technology
    • Omnichannel
    • Workforce Management (WFM)
    • Quality
    • Artificial Intelligence (AI)
    • Automation
    • Speech Analytics
    • Knowledge Management
    • Call Routing
    • Technology
  • Latest News
    • Expert Interviews
    • Latest News
    • Case Studies
    • Videos
    • Industry News
  • Articles
    • Industry News
    • Case Studies
    • Videos
    • Site Visits
    • Event Coverage
  • Resources
    • Reporting
    • Call Centre Directory
    • Events
    • Featured Webinar
    • On Demand
    • Newsletter
    • LinkedIn Community
    • Research
  • Webinars
    • Featured Webinar
    • On Demand
  • Tools
    • Essential Call Centre Tools
    • Excel Calculator
    • Erlang Calculations
    • Erlang Calculator
    • Erlang
    • Forecasting
    • Free Downloads
    • Monitoring
    • Definitions
  • Events
    • Events & Conferences
    • Featured Webinar
    • On Demand
    • Event Coverage
  • Advertise
    • Advertising
    • Our Media Pack
    • Our Audience
    • About Us
Menu Image
Open Sidebar
Follow us on LinkedIn

Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

Topic Filter Filter
Industry Filter Filter
Company Filter Filter
Case Study: Labor First Improve Operations

Case Study: Labor First Improve Operations

Case Study: Time Share Personalises Customer Experience

Case Study: Time Share Personalises Customer Experience

Case Study: North Yorkshire Council Streamlines Scheduling

Case Study: North Yorkshire Council Streamlines Scheduling

Case Study: Housing Provider Improves Customer Relationships

Case Study: Housing Provider Improves Customer…

Case Study: RAC Personalises Customer Experience

Case Study: RAC Personalises Customer Experience

Case Study: Housing Association Reduces Time to Answer

Case Study: Housing Association Reduces Time to Answer

Case Study: Thomas Cook Scheduled for Take Off

Case Study: Thomas Cook Scheduled for Take Off

Spotlight on… Local Council Contact Centres

Spotlight on… Local Council Contact Centres

Case Study: Bank Adds Automatic Customer Surveys

Case Study: Bank Adds Automatic Customer Surveys

Case Study: PointCompany Increases Sales

Case Study: PointCompany Increases Sales

Case Study: NS&I Simplifies Back Office Support

Case Study: NS&I Simplifies Back Office Support

Case Study: Police Service Moves up the Ranks

Case Study: Police Service Moves up the Ranks

Case Study: Mobile Services Provider Makes it Personal

Case Study: Mobile Services Provider Makes it Personal

Case Study: Heating Manufacturer Warms up Customer Experience

Case Study: Heating Manufacturer Warms up Customer…

Case Study: Cleverbridge Reduces Customer Wait Time

Case Study: Cleverbridge Reduces Customer Wait Time

Case Study: Travel Group Prepares for Take off

Case Study: Travel Group Prepares for Take off

Case Study: Telephone Consultancy Speeds Up Service

Case Study: Telephone Consultancy Speeds Up Service

Case Study: WorldRemit Improves Efficiency

Case Study: WorldRemit Improves Efficiency

Case Study: Watch Shop Overcomes Telephony Outage

Case Study: Watch Shop Overcomes Telephony Outage

Case Study: Pharmacy Automates Reminders

Case Study: Pharmacy Automates Reminders

Case Study: Car Rental Company Improves Customer Care

Case Study: Car Rental Company Improves Customer Care

Case Study: Healthcare Company Overhauls Revenue Cycle

Case Study: Healthcare Company Overhauls Revenue Cycle

Case Study: Grass Roots Updates Infrastructure

Case Study: Grass Roots Updates Infrastructure

Case Study: Sky Improves Customer Experience

Case Study: Sky Improves Customer Experience

Prev 1 … 13 14 15 … 17 Next
Newsletter

The Latest Customer Contact Research, Reports and White Papers straight to your inbox!

Get the latest insights from Call Centre Helper by signing up for our email content.

What are you interested in?

Close Close
AnywhereNow Smarter Service Trust Us Box
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Call Centre Helper

For over 20 years, Call Centre Helper has been supporting and building the largest online community of contact centre professionals in the world.

  • Latest News
  • Events & Conferences
  • White Papers
  • Guest Blogs
  • Advertising

Connect with us...

LinkedIn Facebook YouTube

© Call Centre Helper® 2002 - 2025

Terms Cookies Privacy Contact Advertise