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Average Handling Time (AHT)

Explore our range of resources on managing average handling time (AHT) to balance efficiency and quality in call and contact centre operations.

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Why You Need to Account for AHT Variation Across the Day

Why You Need to Account for AHT Variation Across the Day

Why You Should Embrace the Complexity of Longer Talk Time

Why You Should Embrace the Complexity of Longer Talk Time

What’s Really Skewing Your Forecasting

What’s Really Skewing Your Forecasting

Understanding the AHT Glidepath to Track Agent Onboarding

Understanding the AHT Glidepath to Track Agent Onboarding

16 Ways to Reduce AHT – Without Damaging the Customer Experience

16 Ways to Reduce AHT – Without Damaging the Customer…

Top 10 Customer Experience KPIs

Top 10 Customer Experience KPIs

Are Agent Notes Capturing the Full Story?

Are Agent Notes Capturing the Full Story?

Should You Remove AHT as an Agent Target?

Should You Remove AHT as an Agent Target?

Two Tips to Speed Up Average Handling Time

Two Tips to Speed Up Average Handling Time

Two Types AHT and How to Measure Them

Two Types AHT and How to Measure Them

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