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Published On: 5th Aug 2026 19:20
I am performing an AHT baselining study for my Organisation.
Just need to know on which format the audit should be done to get a best outcome and how to derive at the final baselined AHT i.e. the formula…
Question asked by G K
It is all in this article
How to Measure Average Handling Time (AHT)
With thanks to Jonty
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