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Assembled

Discover and explore our Assembled content collection, including articles, blogs, news stories, case studies, resources and more.

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From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

From Chaos to Control! Why Contact Centres Are…

14 Best Practices to Streamline Your Incoming Customer Queries

14 Best Practices to Streamline Your Incoming Customer…

The Top Scheduling Challenges and How to Fix Them

The Top Scheduling Challenges and How to Fix Them

Ways to Make Working in a Contact Centre Fun

Ways to Make Working in a Contact Centre Fun

The Top Workforce Management WFM Solutions for 2023

The Top Workforce Management WFM Solutions for 2023

Our Top Use Cases for AI in Customer Service

Our Top Use Cases for AI in Customer Service

What Is Business Process Outsourcing (BPO)?

What Is Business Process Outsourcing (BPO)?

Ai4 2025

Ai4 2025

How to Measure Chatbot Performance

How to Measure Chatbot Performance

Emerging WFM Trends to Look Out For

Emerging WFM Trends to Look Out For

How to Motivate Staff and Drive Employee Engagement

How to Motivate Staff and Drive Employee Engagement

What Not to Miss at Customer Contact Week Las Vegas 2025

What Not to Miss at Customer Contact Week Las Vegas 2025

7 Expert Strategies to Accelerate Your BPO Onboarding

7 Expert Strategies to Accelerate Your BPO Onboarding

Top Call Centre Security Challenges and How to Fix Them

Top Call Centre Security Challenges and How to Fix Them

New Ways to Empower Agents in 2025

New Ways to Empower Agents in 2025

5 Futuristic Use Cases for Retail CX

5 Futuristic Use Cases for Retail CX

Top Ways Tech Can Help With Cutting Contact Centre Costs

Top Ways Tech Can Help With Cutting Contact Centre Costs

10 Tips, Tools, and Techniques for Enhancing Intraday Management

10 Tips, Tools, and Techniques for Enhancing Intraday…

Practical Tips to Connect With Customers

Practical Tips to Connect With Customers

What to Look For (and What to Avoid) When Buying WFM in 2025

What to Look For (and What to Avoid) When Buying WFM in…

A Workforce Manager’s Guide to Better Back-Office Operations

A Workforce Manager’s Guide to Better Back-Office…

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Superhuman Touch – How to Blend Agents and AI for…

Bad Habits That Kill Resource Planning

Bad Habits That Kill Resource Planning

Five AI Use Cases for WFM

Five AI Use Cases for WFM

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise