Alex Stenton-Hibbert Archives - Contact Centre Helper

Alex Stenton-Hibbert

Alex Stenton-Hibbert has worked at business systems for over 10 years, currently serving as an Account Director for CX Transformation.

He specialises in workforce optimisation, cloud contact centre, process automation, AI and Compliance Technology.

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Recent Articles Most Viewed Articles

Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers

Customer Experience Management (CEM) – The Latest…

Top Tips to Monitor Customer Service

Top Tips to Monitor Customer Service

Clever Ideas for Induction Programmes

Clever Ideas for Induction Programmes

Performance Management Best Practices

Performance Management Best Practices

21 Steps to a More Personalized Customer Experience

21 Steps to a More Personalized Customer Experience

16 Key Components of a Digital Customer Transformation Strategy

16 Key Components of a Digital Customer Transformation…

18 Goodwill Gestures to Build Better Employee Relationships

18 Goodwill Gestures to Build Better Employee…

How to Deal With Demanding Customers

How to Deal With Demanding Customers

Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

23 Key Processes Call Centre Automation Can Simplify

23 Key Processes Call Centre Automation Can Simplify

The Dos and Don’ts of Automated Assistants in the Contact Centre

The Dos and Don’ts of Automated Assistants in the…

26 Great Techniques for Showing Real Empathy in Customer Service

26 Great Techniques for Showing Real Empathy in Customer…

23 New Ideas for Customer Service Over the Phone

23 New Ideas for Customer Service Over the Phone

20 Best Practices for Messaging Customers

20 Best Practices for Messaging Customers

19 Intelligent Ideas to Improve Employee Experience

19 Intelligent Ideas to Improve Employee Experience

How to Raise the Profile of Your Contact Centre

8 Useful Customer Journey Mapping Tools and Techniques

8 Useful Customer Journey Mapping Tools and Techniques

A Checklist for Implementing… Performance Management Tools

A Checklist for Implementing… Performance Management Tools

18 Characteristics of Great Customer Service

18 Characteristics of Great Customer Service

19 Ways to Deal with High Contact Volumes

19 Ways to Deal with High Contact Volumes

A Checklist for Implementing… Speech Analytics

A Checklist for Implementing… Speech Analytics

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

20 Great Ways to Drive Down Customer Complaints

20 Great Ways to Drive Down Customer Complaints

17 Smart Ways to Refresh Your Homeworking Strategy

17 Smart Ways to Refresh Your Homeworking Strategy

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

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Knowledge Automation: What Other Vendors Won’t Tell You

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