The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Alex Stenton-Hibbert

Alex Stenton-Hibbert has worked at business systems for over 10 years, currently serving as an Account Director for CX Transformation.

He specialises in workforce optimisation, cloud contact centre, process automation, AI and Compliance Technology.

Connect with Alex on LinkedIn

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers

Customer Experience Management (CEM) – The Latest…

Top Tips to Monitor Customer Service

Top Tips to Monitor Customer Service

Clever Ideas for Induction Programmes

Clever Ideas for Induction Programmes

Performance Management Best Practices

Performance Management Best Practices

21 Steps to a More Personalized Customer Experience

21 Steps to a More Personalized Customer Experience

16 Key Components of a Digital Customer Transformation Strategy

16 Key Components of a Digital Customer Transformation…

18 Goodwill Gestures to Build Better Employee Relationships

18 Goodwill Gestures to Build Better Employee…

How to Deal With Demanding Customers

How to Deal With Demanding Customers

Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

23 Key Processes Call Centre Automation Can Simplify

23 Key Processes Call Centre Automation Can Simplify

The Dos and Don’ts of Automated Assistants in the Contact Centre

The Dos and Don’ts of Automated Assistants in the…

26 Great Techniques for Showing Real Empathy in Customer Service

26 Great Techniques for Showing Real Empathy in Customer…

23 New Ideas for Customer Service Over the Phone

23 New Ideas for Customer Service Over the Phone

20 Best Practices for Messaging Customers

20 Best Practices for Messaging Customers

19 Intelligent Ideas to Improve Employee Experience

19 Intelligent Ideas to Improve Employee Experience

How to Raise the Profile of Your Contact Centre

How to Raise the Profile of Your Contact Centre

8 Useful Customer Journey Mapping Tools and Techniques

8 Useful Customer Journey Mapping Tools and Techniques

A Checklist for Implementing… Performance Management Tools

A Checklist for Implementing… Performance Management Tools

18 Characteristics of Great Customer Service

18 Characteristics of Great Customer Service

19 Ways to Deal with High Contact Volumes

19 Ways to Deal with High Contact Volumes

A Checklist for Implementing… Speech Analytics

A Checklist for Implementing… Speech Analytics

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

20 Great Ways to Drive Down Customer Complaints

20 Great Ways to Drive Down Customer Complaints

17 Smart Ways to Refresh Your Homeworking Strategy

17 Smart Ways to Refresh Your Homeworking Strategy

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise