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Alex Stenton-Hibbert has worked at business systems for over 10 years, currently serving as an Account Director for CX Transformation.
He specialises in workforce optimisation, cloud contact centre, process automation, AI and Compliance Technology.
Connect with Alex on LinkedIn
Subject
The Dos and Don’ts of Automated Assistants in the…
26 Great Techniques for Showing Real Empathy in Customer…
23 New Ideas for Customer Service Over the Phone
20 Best Practices for Messaging Customers
19 Intelligent Ideas to Improve Employee Experience
How to Raise the Profile of Your Contact Centre
8 Useful Customer Journey Mapping Tools and Techniques
A Checklist for Implementing… Performance Management Tools
18 Characteristics of Great Customer Service
19 Ways to Deal with High Contact Volumes
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