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Alex Stenton-Hibbert

Alex Stenton-Hibbert has worked at business systems for over 10 years, currently serving as an Account Director for CX Transformation.

He specialises in workforce optimisation, cloud contact centre, process automation, AI and Compliance Technology.

Connect with Alex on LinkedIn

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26 Great Techniques for Showing Real Empathy in Customer Service

26 Great Techniques for Showing Real Empathy in Customer…

18 Simple Ideas to Reduce Your Abandon Rate

18 Simple Ideas to Reduce Your Abandon Rate

30 Contact Centre Predictions for 2021

30 Contact Centre Predictions for 2021

Top Tips to Monitor Customer Service

Top Tips to Monitor Customer Service

Waiting Time: What Is Best for Your Customers?

Waiting Time: What Is Best for Your Customers?

16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

18 Characteristics of Great Customer Service

18 Characteristics of Great Customer Service

Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

How Are Customer Expectations Changing and What Does That Mean for Us?

How Are Customer Expectations Changing and What Does…

20 Great Ways to Drive Down Customer Complaints

20 Great Ways to Drive Down Customer Complaints

21 Steps to a More Personalized Customer Experience

21 Steps to a More Personalized Customer Experience

15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

15 Inventive Strategies to Increase Customer…

19 Ways to Deal with High Contact Volumes

19 Ways to Deal with High Contact Volumes

Clever Ideas for Induction Programmes

Clever Ideas for Induction Programmes

18 Goodwill Gestures to Build Better Employee Relationships

18 Goodwill Gestures to Build Better Employee…

Performance Management Best Practices

Performance Management Best Practices

A Checklist for Implementing… Speech Analytics

A Checklist for Implementing… Speech Analytics

How to Deal With Demanding Customers

How to Deal With Demanding Customers

A Checklist for Implementing… Performance Management Tools

A Checklist for Implementing… Performance Management Tools

23 New Ideas for Customer Service Over the Phone

23 New Ideas for Customer Service Over the Phone

23 Key Processes Call Centre Automation Can Simplify

23 Key Processes Call Centre Automation Can Simplify

17 Smart Ways to Refresh Your Homeworking Strategy

17 Smart Ways to Refresh Your Homeworking Strategy

19 Intelligent Ideas to Improve Employee Experience

19 Intelligent Ideas to Improve Employee Experience

8 Useful Customer Journey Mapping Tools and Techniques

8 Useful Customer Journey Mapping Tools and Techniques

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise