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Alex Stenton-Hibbert has worked at business systems for over 10 years, currently serving as an Account Director for CX Transformation.
He specialises in workforce optimisation, cloud contact centre, process automation, AI and Compliance Technology.
Connect with Alex on LinkedIn
19 Ways to Deal with High Contact Volumes
26 Great Techniques for Showing Real Empathy in Customer…
Waiting Time: What Is Best for Your Customers?
18 Simple Ideas to Reduce Your Abandon Rate
Top Tips to Monitor Customer Service
30 Contact Centre Predictions for 2021
16 Contact Centre Technology Innovations That You…
18 Characteristics of Great Customer Service
Contact Centre Predictions for 2022
How Are Customer Expectations Changing and What Does…
21 Steps to a More Personalized Customer Experience
20 Great Ways to Drive Down Customer Complaints
15 Inventive Strategies to Increase Customer…
18 Goodwill Gestures to Build Better Employee…
Clever Ideas for Induction Programmes
Performance Management Best Practices
How to Deal With Demanding Customers
17 Smart Ways to Refresh Your Homeworking Strategy
A Checklist for Implementing… Speech Analytics
23 New Ideas for Customer Service Over the Phone
23 Key Processes Call Centre Automation Can Simplify
A Checklist for Implementing… Performance Management Tools
8 Useful Customer Journey Mapping Tools and Techniques
The Dos and Don’ts of Automated Assistants in the…
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