The Worlds Largest Contact Centre Online Community
Alex Stenton-Hibbert has worked at business systems for over 10 years, currently serving as an Account Director for CX Transformation.
He specialises in workforce optimisation, cloud contact centre, process automation, AI and Compliance Technology.
Connect with Alex on LinkedIn
Subject
26 Great Techniques for Showing Real Empathy in Customer…
18 Simple Ideas to Reduce Your Abandon Rate
30 Contact Centre Predictions for 2021
Top Tips to Monitor Customer Service
Waiting Time: What Is Best for Your Customers?
16 Contact Centre Technology Innovations That You…
18 Characteristics of Great Customer Service
Contact Centre Predictions for 2022
How Are Customer Expectations Changing and What Does…
20 Great Ways to Drive Down Customer Complaints
Contact Centre Reports, Surveys and White Papers straight to your inbox!
Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies.
Choose the content that you want to receive.
What’s Really Compromising Empathy in Customer Service?
How to Thrive Through Seasonal Peaks
Stop Driving Up Your Sickness Levels!
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar