The Largest Online Community for Contact Centre Professionals
Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.
8×8 Secures Gold at 2026 NY Product Design Awards…
Case Study: Chantelle Estimates 60% Savings With 8×8
Labels Don’t Matter. Outcomes Do
From First Contact to Zero Contact Resolution
AI Is Why Voice Still Matters, and Always Will
8×8 Earns Multiple Channel and CX Awards
The Retail Disconnect: Seamless Customer Journeys,…
8×8 Expands Availability of 8×8 Engage
8 Ways Cloud Unified Communications Save Money And…
Five Reasons to Switch Your On-Premises PBX to the Cloud
8×8 and KCOM Partner to Launch Integrated UK Offering
Finally, Meetings and Calls That Work for You
Where Are Contact Centres REALLY Seeing AI Success?
8×8 Launches Smart Assist for Real-Time Agent…
8×8 Unveils AI Updates to CX Platform
Ways to Boost Customer Loyalty in a Digital World
You’ve Probably Never Heard of the USF, But You Should!
The Visibility Gap in Retail IT
New Ways to Help Agents Build Rapport
Top Contact Centre Predictions for 2026
8×8 Adopts ISO 27018 to Strengthen Cloud Data Privacy
8×8 Introduces New Platform Capabilities
Create a “Win–Win” Self-Service Strategy
What Not to Miss at Contact Centre Expo 2025
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
4th August 2026
Ai4 2026
23rd August 2026
Contact.io Conference
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: How to Improve Trust in Automated Quality Monitoring
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?