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Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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Scorebuddy Has Rebranded to ScorebuddyCX

Scorebuddy Has Rebranded to ScorebuddyCX

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Capacity to Highlight CX Automation Capabilities at CCW Las Vegas 2026

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8×8 Launches New Conversational Intelligence Platform

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Vonage Expands AI Capabilities With New Partnerships

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8×8 Reports CX Growth Alongside Multiple Award and Product Launches

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Gartner Names Vonage CPaaS Leader for Fourth Time

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CallMiner Retains QKS Leadership Position for Fifth Year

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Assembled Launches AI-Powered MCP Server

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8×8 Adds GPT Realtime 2 to AI Studio

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Etech Expands AI Strategy Through CallMiner Partnership

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Scorebuddy Releases New QA & CX Report

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8×8 Wins Five Stevie Awards in 2026

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UJET Opens Portugal Office Following $76M Funding

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Vonage Earns Leader Spot in IDC MarketScape 2026

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ElevenLabs Opens New Madrid Office

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Bell Integration Selects NiCE for CX Upgrade

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Cirrus Named NiCE UK&I AI Partner of Year

MiaRec Has Launched Its New AI Action Engine

MiaRec Has Launched Its New AI Action Engine

Sabio Transforms Essent Contact Centre, Cutting Costs 50%

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ElevenLabs Named Google Cloud AI Partner of Year

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8×8 Launches Retail Nationwide for UK Stores

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Sabio Announces F1 Leader for Disrupt Finale

NiCE Cognigy Named Leader in Forrester Wave 2026

NiCE Cognigy Named Leader in Forrester Wave 2026

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