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Skills

Here is a selection of articles written about the skills the contact centre need and should have

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Alternatives to Saying “Don’t Worry” to Customers

Alternatives to Saying “Don’t Worry” to…

Complementary Words for Customer Service

Complementary Words for Customer Service

The 7 Cs of Effective Communication

The 7 Cs of Effective Communication

The Top 10 Customer Service Questions

The Top 10 Customer Service Questions

The Secret to Dealing With Awkward Customers

The Secret to Dealing With Awkward Customers

How to Develop Empathy as a Skill in Your Frontline Teams

How to Develop Empathy as a Skill in Your Frontline Teams

5 Soft Skills Every Agent Needs Before Taking Their First Call

5 Soft Skills Every Agent Needs Before Taking Their…

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

21 Ways to Say “I’m Sorry” and…

Reassurance Statements in Customer Service – With Examples

Reassurance Statements in Customer Service – With…

NATO Phonetic Alphabet – Free Download

NATO Phonetic Alphabet – Free Download

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Top Stories

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8×8 Enters a Strategic Partnership With ULAP

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