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Skills

Here is a selection of articles written about the skills the contact centre need and should have

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100 Complimentary Words and Phrases to Use in Customer Service

100 Complimentary Words and Phrases to Use in Customer…

Inclusive Language for Ramadan in the Contact Centre

Inclusive Language for Ramadan in the Contact Centre

Complication Is Everywhere – Why Aren’t We Used to It?

Complication Is Everywhere – Why Aren’t We…

Empathy Statements for Customer Service With Examples

Empathy Statements for Customer Service With Examples

AER Statements for Customer Service

AER Statements for Customer Service

The Best De-Escalation Techniques

The Best De-Escalation Techniques

The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

How to Utilize Tone of Voice in the Contact Centre

How to Utilize Tone of Voice in the Contact Centre

The Top 50 Words to Describe Yourself on Your CV in 2025

The Top 50 Words to Describe Yourself on Your CV in 2025

Everybody Needs Some Maths and Basic Stats

Everybody Needs Some Maths and Basic Stats

How to Handle Contacts From Challenging Customers

How to Handle Contacts From Challenging Customers

How to Take Ideas From Conference to Contact Centre

How to Take Ideas From Conference to Contact Centre

15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

How to Structure a Quality Coaching Session

How to Structure a Quality Coaching Session

Comedy Phonetic Alphabet – Free Download

Comedy Phonetic Alphabet – Free Download

Spanish Phonetic Alphabet – Free Download

Spanish Phonetic Alphabet – Free Download

French Phonetic Alphabet – Free Download

French Phonetic Alphabet – Free Download

UK Phonetic Alphabet – Free Download

UK Phonetic Alphabet – Free Download

How to Coach Empathy in the Contact Centre – With Three Training Exercises

How to Coach Empathy in the Contact Centre – With Three…

How to Use Funnel Questions – With Examples

How to Use Funnel Questions – With Examples

25 Affirmative Words and Statements to Support Customers

25 Affirmative Words and Statements to Support Customers

The Best Ways to Start and End a Customer Conversation

The Best Ways to Start and End a Customer Conversation

15 TED Questions for Customer Service – With Examples

15 TED Questions for Customer Service – With Examples

Customer Service Language – With Examples

Customer Service Language – With Examples

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